Remote WordPress openings in Melbourne, Australia on August 02, 2022

Customer Support for WordPress Plugin at WP All Import

Role requiring ‘No experience data provided’
months of experience in None

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, Turkey, Colombia, Nigeria, Ukraine, South Africa, the UK, and Romania. It doesn’t matter where you live or what time zone you’re in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we’ll do our absolute best to leave you alone so that you can work on them in peace on your own time.

These do a good job describing how we work:

› https://www.youtube.com/watch?v=fXdsmvaXx78

› https://world.hey.com/jason/the-presence-prison-69608e0f

As a remote company, it’s important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.

For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.

Responsibilities

› Responding to customer support inquiries

› Adding to and improving our documentation

› Aggregating customer feedback and assisting us with development/product roadmap decisions

› Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import

› Testing development versions of WP All Import and WP All Export

› Developing add-ons for WP All Import

Requirements

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

› Minimum availability of 40 hours per week.

› Flawless written English.

› Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.

› At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/

› Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.

› Experience with WooCommerce.

› Familiarity with XML and CSV file formats and XPath.

› Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.

› Ability to produce tutorial videos.
Apply Here

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Sales Account Executive at WP Engine

Role requiring ‘No experience data provided’
months of experience in Brisbane

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

WP Engine empowers everyone—from entrepreneurs to global brands—to build breakthrough digital experiences on WordPress and drive their business forward faster. We offer a fast-paced, dynamic work environment for hardworking people who want to learn, innovate, and positively impact the lives of our customers, team members and their communities.

What Is Cool About This Job

As a Sales Executive you will help us grow our brand and increase our market share in Australia & NZ. You will be responsible for selling WP Engine services and solutions across a wide range of industries using an engaging, customer-focused, strategic sales approach. You’ll get the opportunity to engage with brands and digital agencies to understand and define their needs, and work with internal support resources to develop and propose practical solutions. Using a dedicated prospecting approach and strategic business development you will uncover opportunities for growth within your territory and build a robust sales pipeline.

Successful Sales Executives are adaptable and learn quickly, communicate persuasively, and apply a can-do demeanour. If you are eager to take initiative and you’re focused on continuously driving business development in your territory, then we want to hear from you!

The Day to Day
• Building and growing a pipeline, from cold-calls, marketing and inside sales leads, referrals, partners, or your own network.
• You’re autonomous and independent, explaining the value of our platform to prospective customers.
• You know when to utilise the wider sales team, solutions engineers and leadership to assist with closing the sale.
• Follow our consultative sales process and ensuring SalesForce.com is updated.
• Setting up and presenting proposals to prospective clients.
• Coordinating with our APAC leadership team to win business.
• You will present sales reports to management and executives on a regular basis.

Your Expertise and Passion
• Minimum of two (2) years of SaaS sales experience with a successful track record of exceeding assigned individual quota.
• Strong experience selling software products and/or solutions to marketing, sales and technology professionals into Asia is required.
• You’re naturally proactive. You have a proven track record of driving a high volume of sales activity.
• Excellent communication, presentation and interpersonal skills, with individuals as well as small & large groups of people.
• You understand that WP Engine is a specialised platform and it’s not about the sale, it’s about what’s best for the customer and for WP Engine. Success means that we win when they do.
• You’re organised, with a good attention to detail, and you can give concise reports on opportunities to company leadership.

The Perks And Benefits
• Compensation (We offer market competitive salaries)
• Stock Options (Every employee is an owner in the company)
• Retirement savings scheme with company match (make the most of retirement)
• Paid Time Off (20 vacation days)
• Company Wellness days (5 per year)

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.
Apply Here

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Sales Development Representative at WP Engine

Role requiring ‘No experience data provided’
months of experience in Brisbane

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

WP Engine is looking for a motivated Sales Development Representative that has experience in establishing, fostering and maintaining relationships with both highly technical and leadership level contacts. Those relationships should uncover opportunities to deploy WP Engine through inbound business development/ lead generation.

What Is Cool About This Job

The SDR team is the first point of contact for our customers and responsible for generating lead volume and warm introductions for our acquisition teams. You are creative, passionate, and an ambitious teammate, eager to advance through a clearly defined learning and earning path. WP Engine offers a dynamic, creative environment where you are provided the tools, resources and unique leadership to sell and take your career to the next level!

The Day to Day
• Properly research and catalog contact, account and opportunity information.
• Work with both inbound leads as well as generating outbound leads to consistently over achieve a monthly lead quota.
• Expand relationships with prospects and clients, allowing them to understand our full advantage of our WordPress solutions.
• Work as part of a selling team with a focus on the initial relationship development.
• You can use effective sales techniques to uncover those customer needs that can be addressed through our solutions.
• You can articulate the benefits of using our solutions to prospective customers across a broad array of industries.
• You can achieve or exceed monthly quotas of qualified opportunities.

Your Expertise and Passion
• Prior sales experience required; exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN strongly preferred.
• Experience working with Salesforce.com or other CRM applications is required.
• Daring and performance driven mindset.
• Consistent over-achievement and work ethic.
• The ability to learn quickly and be a self-starter are vital to this role.
• Effectively lead prospect/client expectations.
• Ability to effectively communicate over the phone, chat and email.
• Ability to quickly qualify potential WP Engine clients.

The Perks and Benefits
• Stock Options (Every employee is an owner in the company)
• Superannuation Program
• Employee Assistance Program
• Supplemental Maternity & Paternity Pay, and Caregiver’s Leave
• Generous Vacation Time (Who doesn’t like time off)
• One-time $500 USD Home Office Stipend
• Company Wellness Days
• Wellness Program
Apply Here

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